-Tourism

Caribbean Tourism

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106.75 BBD

Includes bibliographical references and index.

ISBN/SKU: 
9789766530150
Publication Date: 
2013-11-18

Coffee Culture, Destinations and Tourism

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84.95 BBD

 

This book explores the various aspects of coffee culture around the globe, relating the rich history of this beverage and the surroundings where it is produced and consumed to coffee destination development and to the visitor experience. Coffee and tourism venues explored range from the café districts of Australia, Canada, Germany and New Zealand to the traditional and touristic coffee houses of Malaysia and Cyprus to coffee-producing destinations in Africa, Asia, Latin America and the Pacific. This is a must-read for those interested in understanding coffee in relation to hospitality and tourism.  Readers should gain a new appreciation of the potential for coffee-related tourism to contribute to both destination development and pro-poor tourism objectives.

This book explores the various aspects of coffee culture around the globe, relating the rich history of this beverage and the surroundings where it is produced and consumed to coffee destination development and to the visitor experience. Coffee and tourism venues explored range from the caf? districts of Australia, Canada, Germany and New Zealand to the traditional and touristic coffee houses of Malaysia and Cyprus to coffee-producing destinations in Africa, Asia, Latin America and the Pacific. This is a must-read for those interested in understanding coffee in relation to hospitality and tourism. Readers should gain a new appreciation of the potential for coffee-related tourism to contribute to both destination development and pro-poor tourism objectives.

ISBN/SKU: 
9781845411428

Competitive Strategies and Policies

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192.40 BBD
274.85 BBD
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This text has been written against the backdrop of the international financial crisis. The figures illustrate the negative effects an international economic crisis can have on tourism. This book sets out competitive strategies and policies which have been drawn up with different types of destinations in mind.

ISBN/SKU: 
9781608764754

Contemporary Caribbean Tourism: Concepts and Cases

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132.05 BBD

The Tourism industry is seen as the linchpin that holds the majority of the economies of the Caribbean together. In Contemporary Caribbean Tourism, authors Roberts, Best and Cameron, provide a comprehensive, contemporary resource for students and practitioners alike. Spanning the breadth of issues from accommodation and transportation; environmental and economic impacts; Cultural, Sport, Health and Wellness, and Adventure Tourism; to disaster management and preparedness, this book discusses all of the elements essential to the long-term development and sustainability of the Region's most valuable source of income. Cutting across the Dutch, English, Spanish and French Caribbean, the history and issues of tourism in the Caribbean are presented in a cohesive and easy to grasp manner, with practical examples, case studies and references from all aspects of the business of tourism. Structured to provide an understanding and analysis of the importance of tourism to the Caribbean, Contemporary Caribbean Tourism stands as a foundational text addressing all of the contemporary realities of Caribbean tourism. The book is divided into 5 key sections with chapters which each feature learning outcomes, summaries and key terms as well as discussion questions and exercises. Copiously illustrated with tables, figures, images and cases, each chapter is rounded out with references for further reading.

ISBN/SKU: 
9789766378851
Publication Date: 
2014-10-24
Author: 
Publisher: 

Cruise Operations Management

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73.85 BBD
105.50 BBD
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31.65 BBD
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Cruise Operations Management provides a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike.

A user-friendly and practical guide it discusses issues such as:
· The history and image of cruising
· How to design a cruise and itinerary planning
· Roles and responsibilities on a cruise ship
· Customer service systems and passenger profiles
· Managing food and drink operations onboard
· Health, safety and security

Cruise Operations Management presents a range of contextualised facts illustrated by a number of case studies that encourage the reader to examine the often complex circumstances that surround problems or events associated to cruise operations. The case studies are contemporary and are constructed from first hand research with a number of international cruise companies providing a real world insight into this industry. Each case study is followed by questions that are intended to illuminate issues and stimulate discussion.

The structure of the book is designed so the reader can either build knowledge cumulatively for an in-depth knowledge of managerial practices and procedures onboard a cruise ship, or they can 'dip in' and make use of specific material and case studies for use within a more generic hospitality or tourism learning context.

* Comprehensive overview of hospitality services and operations written specifically for the cruise industry
* Uses contemporary examples to illustrate the unique aspects of this industry providing a clear understanding of managing operations onboard
* Flexible format enables readers to build knowledge cumulatively or jump in and make use of specific material within a hospitality or tourism learning context

ISBN/SKU: 
0750678356

Developing Hospitality Properties and Facilities/2E

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141.75 BBD

Developing Hospitality Properties and Facilities sets out some of the key issues in developing hospitality properties from the hospitality manager's perspective. From the original concept, through each part of the process, it provides an essential guide for students and professionals on how to manage hospitality facilities to their best effect, using a model-based insight into the process in an informed, but non-technical way.

ISBN/SKU: 
0750659823

ETourism Cases Studies: Management and Marketing Issues in ETourism

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64.43 BBD
128.85 BBD
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64.42 BBD
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eTourism Case Studies bridges the gap in contemporary literature by carefully examining marketing and management issues of many international companies that have successfully implemented eTourism solutions.Divided into six sections this book explores the newest developments in this field, introducing and discussing emerging trends, approaches, models and paradigms, providing visions for the future of eTourism and supporting discussion and elaboration with the help of thorough pedagogic aids.With contributions from leading global experts both from the industry and academia, each case follows a rigid structure, with features such as bulleted summaries and review questions, as well as each section having its own thorough introduction and conclusion written by the editors, highlighting the key issues and theories.This is the first book of its kind to bring together cases highlighting best practice and methods for exploiting ICT in the tourism industry, from international market leaders.

ISBN/SKU: 
9780750686679
Publisher: 

Facilities Management

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105.75 BBD

This text provides an overview of the interdisciplinary nature of facilities management. It discusses the framework within which facilites managers should operate and the key requirements of their task.

ISBN/SKU: 
0419205802

Hospitatlity Financial Management

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94.57 BBD
135.10 BBD
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Real-world advice for quick retention of the most important business concepts and skills of hospitality finance

Hospitality Financial Management provides a straightforward, practical approach to help the hospitality manager effectively analyze hospitality industry management reports and financial statements; prepare accurate business forecasts, strategic pricing models, and effective cost-control systems; manage working capital; develop and finance growth strategies; perform investment analysis; prepare investment packages; negotiate and structure business deals; and ultimately increase shareholder value and personal wealth.

This comprehensive how-to book includes:

  • Feature Stories--brief histories of famous hospitality leaders highlighting how they have used financial management skills to attain success for their companies and significant financial rewards for themselves
  • Learning Outcomes--a summary of key topics covered in each chapter
  • Finance in Action--scenarios that apply the concepts, skills, and techniques presented in the chapter to real-world situations. A step-by-step solution is provided for each problem to walk the reader through the necessary financial calculations
  • The Real Deal--boxed inserts that emphasize the relevance of the book by linking financial concepts to fun facts associated with situations students either have or will encounter in their everyday lives
  • Concept Checks--case studies that reinforce the materials presented and enable students to practice their analytic and problem-solving skills

Hospitality Financial Management is the perfect book for undergraduate and graduate hospitality management students, hospitality industry managers, and owners of small hospitality businesses.

ISBN/SKU: 
0471692166

Human Resource Management for Tourism, Hospitality and Leisure

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12.09 BBD
120.90 BBD
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108.81 BBD
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Human Resource Management for the Tourism, Hospitality and Leisure Industries uses a strategic and issues-driven approach to present a reflective analysis of how human resource evolves in the context of international tourism, hospitality and leisure. Drawing on wide-ranging, international academic and application sources to illustrate the debates and vital issues that exist within people management in this sector, this book is designed to develop students' critical understanding of why things operate in the manner that they do and how the international context creates diversity in the application of management principles. In addition, this process of reflecting on human resource issues will allow students to arrive at ideas and solutions that will assist them in the workplace.

ISBN/SKU: 
9781844801961
Author: 

Human Resource Management in the Hospitality Industry

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8.07 BBD
80.65 BBD
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Written from a practitioner¿s perspective, this straightforward concise book provides the planning, organizing, influencing, and control functions associated with human resource management in hospitality and tourism organizations. The basis of this book is to present the knowledge, skills, and abilities that are required for an individual to become a middle level manager in the field of hospitality human resources. Part One focuses on the evolution of the practice of commerce to include the development of complex employer/employee relationships; Part Two presents a snapshot of duties and responsibilities associated with the practice of professional management; Part Three covers communication, leadership, motivation, and recruitment and selection skills. For HR generalists and specialists, or for training programs in any industry.

ISBN/SKU: 
0131100920

Human Resource Management in the Hospitality & Tourism Industry/2E

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78.35 BBD
156.70 BBD
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78.35 BBD
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This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy.


The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change.
Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.

Fully updated and expanded second edition of Human Resource Management
Written in a clear, user-friendly style
Offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context

ISBN/SKU: 
0750627298

Human Resource Management in the Hospitality and Tourism Industry

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18.02 BBD
180.20 BBD
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162.18 BBD
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Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.

It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as:
. Recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising
. Legislation and equal opportunities: illegal discrimination and managing diversity
. Staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse
. Remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tipping

Human Resource Management for the Hospitality and Tourism Industries will be illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links' discussion questions and further reading.

Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion.

* An integrated look at HRM policies and practices in the tourism and hospitality industries
* A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration
* International examples showcase good practice in a variety of organisations, such as Prêt a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs

ISBN/SKU: 
0750665726

Human Resources Management for Hospitality

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12.91 BBD
129.10 BBD
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Approaching Hospitality Human Resources Management from the perspective of the global economy, this book reaches beyond the individual hospitality manager's day-to-day operations to examine the hospitality industry in the context of increased competition. It considers both the "soft skills" involved in counseling and interpersonal relations, as well as the "hard skills" involved in the legislative and technical aspects of managing people.ÿ

ISBN/SKU: 
013209164X

Last Resorts

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38.90 BBD

The Caribbean is everybody's idea of a tropical paradise, but its traditional economy faces a precarious future. Tourism is increasingly touted as its only hope of creating jobs and wealth. This book explores this mega industry, and the way it is changing the face of the Caribbean.

ISBN/SKU: 
9768100818
Author: 
Publisher: 

Managing Visitor Attractions/2E

Price
126.40 BBD

Visitor attractions represent a complex sector of the tourism industry and are the catalytic focus for the development of tourism infrastructure and services. As this area grows, there are still many questions to be answered and issues to be understood – such as what visitor attractions actually are, what forces drive their development, who visits them and why, how they are funded, and what the numerous day-to-day challenges are in respect of their management and
marketing. The second edition of this successful text investigates these issues further and provides more solutions and suggestions for the present and future.

Now in its 2nd edition, Managing Visitor Attractions: New Directions has been fully revised and updated to include new case studies on attractions in Singapore, seasonal variation,
religion-based attractions, HRM issues and heritage tourism. It also includes five new chapters
looking at attraction success and failure, interpretation, school excursions, managing gardens
and brand management.

Divided into five parts, the book tackles the following core topics:
• the role and nature of visitor attractions
• the development of visitor attraction provision
• the management of visitor attractions
• the marketing of visitor attractions
• future issues and trends

With contributions from around the world, this is an essential text for undergraduate and
postgraduate students of visitor attraction management, written by subject specialists with a
wealth of experience in this field.

ISBN/SKU: 
075068545X

Marketing for Hospitality and Tourism /5E

Price
142.75 BBD
ISBN/SKU: 
0135045592

Marketing for Tourism

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65.07 BBD
92.95 BBD
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27.88 BBD
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The fourth edition of Marketing for Tourism provides an introduction to the general theory of marketing and its application in the various sectors of the travel and tourism industry. This leading text has been fully revised and updated to take account of recent changes within this dynamic and fast-moving sector. A number of in-depth case studies compliment a strong pedagogical structure throughout the book, including learning objectives, illustrations, examples, end-of-chapter questions and issues for discussion. Clearly laid out and accessibly written, the book is ideal for students taking modules on Marketing for Tourism within undergraduate degrees in Tourism, Marketing and Business Studies. It is also suitable for postgraduate, professional and conversion courses in Tourism.

ISBN/SKU: 
0273682296

New Perspectives in Caribbean Tourism

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167.60 BBD
335.20 BBD
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The Caribbean is one of the most tourism dependent regions of the world. This edited volume extends beyond the frontiers of normative perspectives of tourism development to incorporate "new" ideas and perspectives that relate to the socio-cultural, political and economic realities of these societies. This edited text therefore explores tourism in the region within the context of key currents of Caribbean thought and critique in relation to issues of dependency, postcolonial interactions, race and class as well as identity and culture. Engaging a range of disciplines and themes, this volume offers a critical examination of the unique experiences, challenges and practices of Caribbean tourism.

ISBN/SKU: 
9780415958387
Publisher: 

Research Methods for Business Students /6E

Price
213.90 BBD

A comprehensive introduction to research methods in business for students planning or undertaking a dissertation or extensive research project in business and management. The sixth edition of Research Methods for Business Students brings the theory, philosophy and techniques of research to life and enables students to understand the practical relevance of the research methods. A highly accessible style and logical structure have made this the 'student choice' and run-away market leader. The book is written for students on undergraduate and postgraduate degree programmes in business, or business-related disciplines. The following online resources support the text: *For Students: self-assessment questions, glossary, revision "flashcards", tutorials for SPSS and NVivo, plus Smarter Online Searching Guide * For Instructors: teaching manual, powerpoint slides, testbank

ISBN/SKU: 
0273750755

Risk Management for Meetings and Events

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9.85 BBD
98.50 BBD
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Events of all types are produced every day for all manner of purposes, attracting all sorts of people. Creating and managing the environment in which these people will gather carries with it awesome responsibilities - legal, ethical, and financial. To provide a safe and secure setting and to operate in a manner that ensures the hosting organizations or individuals achieve their objectives in a proper and profitable way, event risk management must be fully integrated into all event plans and throughout the event management process.

ISBN/SKU: 
0750680571

Service Quality in Leisure & Tourism

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112.00 BBD

This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism,including its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.

ISBN/SKU: 
0851995411

Special Interest Tourism

Price
123.10 BBD

A more mature travelling public seeking experiences that satisfy a whole spectrum of interests has given rise to one of the fastest growing segments in the tourism industry: special interest tourism. With its roster of expert contributors, this landmark work describes this new brand of tourism, discussing its strategies, policies, and initiatives, introduced in Australia and internationally. Its clear exposition of theory and wealth of industry applications illustrate the diversity of tourism product and development in this new and growing tourism area.

ISBN/SKU: 
0471421715

Sports Tourism

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12.16 BBD
121.55 BBD
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109.39 BBD
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Sport Tourism introduces students to the phenomenon of sports tourism--one of the fastest growing niche markets in the $500 billion tourism industry. Students will learn to define sport tourism and to apply fundamental marketing principles to competitive and recreational activities in which sport is the primary or secondary attraction. Sport Tourism covers participatory sport tourism (e.g. ski golf and tennis resorts; whitewater and wilderness trips; sports theme cruises; adventure tours and sport camps) and event-based sport tourism (e.g. the Olympic Games college football the Baseball Hall of Fame or the World Cup).

ISBN/SKU: 
1885693435

Sports Tourism/2E

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11.11 BBD
111.05 BBD
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Sports Tourism: participants, policy and providers is an essential text for anybody studying this unique topic.

. Extensively revised with cutting edge new material based on the latest research in the field.
. International case studies illustrate how theory is used in practice.
. Further development of theoretical explanatory frameworks established by first edition

ISBN/SKU: 
0750683759
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