Service Quality in Leisure & Tourism

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This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism,including its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.

ISBN/SKU: 
0851995411
0

Services Marketing 4ed.

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48.99 BBD
195.95 BBD
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Services Marketing, 4/e, by Zeithaml and Bitner provides a comprehensive review and analysis of services marketing issues, practice, and strategy. Utilizing the GAPS Model of Service Quality as an organizing framework the structure of the text offers part openers that sequentially build the model gap by gap. Each part of the book includes multiple chapters with strategies for understanding and closing the critical gaps. Customer behavior, expectations, and perceptions are discussed early in the text to form the basis for understanding services marketing strategy and the managerial content, in the rest of the text, is framed by the GAPS model. Additionally, the authors continue to refine conceptual frameworks for developing effective services marketing strategy and have incorporated more coverage of the use of technology and business-to-business applications in this edition.

ISBN/SKU: 
0072961945
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Services Marketing: Concepts, Strategies & Cases 4ed.

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179.42 BBD
199.35 BBD
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Hoffman and Bateson's SERVICES MARKETING: CONCEPTS, STRATEGIES, AND CASES examines the use of services marketing as a competitive tool from a uniquely broad perspective. The book explores services marketing not only as an essential focus for service firms, but also as a source of competitive advantage for companies that market tangible products. As a result, real-world examples throughout the book feature a wide array of businesses representing a variety of industries both within and beyond the nine service economy supersectors: education and health services, financial activities, government, information, leisure and hospitality, professional and business services, transportation and utilities, wholesale and retail trade, and "other services." The Fourth Edition of this proven book draws on cutting-edge data to cover important current issues such as business-to-business services, technology, and the global market, giving you valuable insights and skills to help you understand--and succeed in--today's business environment.

ISBN/SKU: 
9781439039397
0
Author: 
Publisher: 

Sex, Power and Taboo: Gender & HIV in the Caribbean and Beyond

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84.20 BBD

In the Caribbean sexuality has never been a topic for public discussion. Previously relegated to theatrical innuendo, musical lyrics and other popular forms of cultural expression, the HIV and AIDS pandemic have now thrown this taboo subject centrestage. The discourse on gender and sexuality is however, still being shaped and this book sets the platform for that discussion. Proceeding from a premise that gender influences sexuality and sexual behaviour, Sex, Power and Taboo provides an interdisciplinary approach to the exploration of how gender affects HIV risk and prevention. The paradigm of HIV and AIDS research is shifted by illuminating the influence of gender ideologies, norms and power relationships on sexuality, and the impact of gender to HIV risk and prevention within and outside of the Caribbean. The contributors are Caribbean and international, and discuss gender and sexuality for the academic, for those in the public health service as well as social policymakers. Sex, Power and Taboo contributes to the research-based interventions to aid the prevention of HIV and AIDS and other sexually transmitted diseases and will assist in the design, implementation and evaluation of programmes addressing the AIDS epidemic.

ISBN/SKU: 
9789766373498
Publication Date: 
2000-09-05
0
Author: 
Publisher: 

Sexing the Body: Gender Politics and the Construction of Sexuality

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33.25 BBD
66.50 BBD
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Why do some people prefer heterosexual love while others fancy the same sex? Is sexual identity biologically determined or a product of convention? In this brilliant and provocative book, the acclaimed author of Myths of Gender argues that even the most fundamental knowledge about sex is shaped by the culture in which scientific knowledge is produced.Drawing on astonishing real-life cases and a probing analysis of centuries of scientific research, Fausto-Sterling demonstrates how scientists have historically politicized the body. In lively and impassioned prose, she breaks down three key dualisms - sex/gender, nature/nurture, and real/constructed - and asserts that individuals born as mixtures of male and female exist as one of five natural human variants and, as such, should not be forced to compromise their differences to fit a flawed societal definition of normality.

ISBN/SKU: 
9780465077144
0
Publisher: 

Sexualities in History: A Reader

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46.26 BBD
51.40 BBD
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Over the past twenty years, historians have overturned nearly everything we once took for granted about human sexuality. Gender, sexual orientation, "deviance," and even the biology of sex have been unmasked for what they are-historically specific, culturally contested, and above all, unstable constructions.

ISBN/SKU: 
0415929350
0

Sexuality Social Exclusion & Human Rights

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62.75 BBD

Understanding and responding to the epidemic of HIV in the Caribbean context requires a multidimensional approach. Drawing together and impressive array of academics, activist scholars, educations specialists and frontline service providers, Sexuality, Social Exclusion and Human Rights examines some of the key drivers of HIV and AIDS by exploring risk, vulnerability, power, culture, sexuality and gender. The primary challenge is first to recognise and come to grips with the circumstances in which HIV is transmitted in order to construct the policies and practices in response. Divided into four sections: Human Rights, Citizenship and Social Exclusion; Rethinking Communication; Reconceptualizing Sex; and Policy and Macro-Perspectives, the contributors to this volume raise controversial issues not formally discussed in the Caribbean context but which require confrontation to arrest the spread of HIV. This volume provides a unique perspective and analysis of the Caribbean response and how the inclusion of many different sectors in society and an interdisciplinary, rather than segregated multidisciplinary approach, can effectively address the spread of HIV and AIDS in the region.

ISBN/SKU: 
9789766373955
Publication Date: 
2009-01-01
0
Publisher: 

Shakespeare: The Basics

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52.05 BBD

Now in its third edition Shakespeare: The Basics is an insightful and informative introduction to the work of William Shakespeare. Exploring all aspects of Shakespeare’s plays including the language, cultural contexts, and modern interpretations, this text looks at how a range of plays from across the genres have been understood. Updates in this edition include:

  • Ecocritical, queer, presentist and gendered discussions of Shakespeare’s work
  • Studies of new performances including Tennant and Tate’s Much Ado About Nothing
  • Critical discussions of race and politics in Othello and King Lear
  • Case studies of modern film versions of Shakespeare’s works
  • A chronology of Shakespeare’s work and contemporary events

With fully updated further reading throughout and a wide range of case studies and examples, this text is essential reading for all those studying Shakespeare’s work.

ISBN/SKU: 
0415682800
0

Sherris Medical Microbiology 6ed.

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197.25 BBD

The most dynamic, comprehensive, and student-friendly text on the nature of microorganisms and the fascinating processes they employ in producing infections disease

A Doody's Core Title for 2015!

For more than a quarter-of-a-century, no other text has explained the link between microbiology and human disease states better than Sherris Medical Microbiology. Through a vibrant, engaging approach, this classic gives you a solid grasp of the significance of etiologic agents, the pathogenic processes, epidemiology, and the basis of therapy for infectious diseases.

Part I of Sherris Medical Microbiology opens with a non-technical chapter that explains the nature of infection and the infection agents. The following four chapters provide more detail about the immune response to infection and the prevention, epidemiology, and diagnosis of infectious disease. Parts II through V form the core of the text with chapters on the major viral, bacterial, fungal, and parasitic diseases. Each of these sections opens with chapters on basic biology, pathogenesis, and antimicrobial agents.

Features and Learning Aids:

  • 57 chapters that simply and clearly describe the strains of viruses, bacteria, fungi, and parasites that can bring about infectious diseases
  • Explanations of host-parasite relationship, dynamics of infection, and host response
  • A clinical cases with USMLE-style questions concludes each chapter on the major viral, bacterial, fungal, and parasitic diseases
  • All tables, photographs, and illustrations are in full color
  • Clinical Capsules cover the essence of the disease(s) caused by major pathogens
  • Margin Notes highlight key points within a paragraph to facilitate review
  • In addition to the chapter-ending case questions, a collection of 100 practice questions is also included
  • Sometime in the future, an improved understanding of current worldwide infectious disease scourges will lead to their control. Hopefully, you will find the basis for that understanding presented in the pages of this book.

    ISBN/SKU: 
    9780071818216
    Publication Date: 
    2014-06-11
    0

    Show Me The Numbers/1E 2004

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    128.40 BBD

    Discusses good design practices for effective table and graph design. This practical guide provides information on the fundamental concepts of table and graph design, the numbers and knowledge most suitable for display in a graphic form, the best tabular means to communicate certain ideas, and the component-level aspects of design.

    ISBN/SKU: 
    9780970601995
    Publication Date: 
    2004-09-01
    0
    Author: 
    Publisher: 

    Simplifying Contract Law: Cases and Materials for the Commonwealth Caribbean

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    123.75 BBD
    ISBN/SKU: 
    9780578144610
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    Simulation for the Social Scientist

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    77.25 BBD

    * What can computer simulation contribute to the social sciences?

    * Which of the many approaches to simulation would be best for my social science project?

    * How do I design, carry out and analyse the results from a computer simulation?

    Simulation for the Social Scientist is a practical textbook on the techniques of building computer simulations to assist understanding of social and economic issues and problems.

    Interest in social simulation has been growing very rapidly world-wide as a result of increasingly powerful hardware and software and also a rising interest in the application of ideas of complexity, evolution, adaptation and chaos in the social sciences. This authoritative book outlines all the common approaches to social simulation at a level of detail which will give social scientists an appreciation of the literature and allow those with some programming skills to create their own simulations.

    Social scientists in a wide range of fields will find this book an essential tool for research, particularly in sociology, economics, anthropology, geography, organizational theory, political science, social policy, cognitive psychology and cognitive science. It will also appeal to computer scientists interested in distributed artificial intelligence, multi-agent systems and agent technologies.

    ISBN/SKU: 
    0335197442
    0

    Slave Society In the City

    Price
    64.50 BBD

    Slave Society in the City: Bridgetown, Barbados, 1680 1834 is one of the first specialised treatments of an Anglophone Caribbean port-town by a contemporary historian. Having adeptly mined the existing archival data and statistics on Bridgetown, Pedro Welch shares with readers these nuggets of information that contribute immensely to our understanding of the way slave societies functioned in the Caribbean. The book shows how life in the urban slave society departed significantly from that of the rural plantation. There is considerable evidence indicating that slaves and freed persons found and utilised 'room-to-manoeuvre options' in that urban context which allowed some of them to amass small fortunes and landholdings, act relatively freely and independently and occasionally be acknowledged almost as the equal of their white counterparts. Several areas of urban social formation are analysed in the study. Demographic issues, trade and commerce, gender issues, social and economic issues in the white enslaved and free coloured communities receive detailed treatment in this volume. Slave Society in the City is a highly original and substantial work on Caribbean historiography, whose original publication coincided with the 375th anniversary of the founding of Bridgetown, Barbados."

    ISBN/SKU: 
    9766371474
    0
    Author: 
    Publisher: 

    Small Island: A Novel

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    57.95 BBD

    Small Island is an international bestseller. It won the Orange Prize for Fiction, The Orange Prize for Fiction: Best of the Best, The Whitbread Novel Award, The Whitbread Book of the Year Award, and the Commonwealth Writers' Prize. It has now been adapted for the screen as a coproduction of the BBC and Masterpiece/WGBH Boston.

    Hortense Joseph arrives in London from Jamaica in 1948 with her life in her suitcase, her heart broken, her resolve intact. Her husband, Gilbert Joseph, returns from the war expecting to be received as a hero, but finds his status as a black man in Britain to be second class. His white landlady, Queenie, raised as a farmer's daughter, befriends Gilbert, and later Hortense, with innocence and courage, until the unexpected arrival of her husband, Bernard, who returns from combat with issues of his own to resolve.

    Told in these four voices, Small Island is a courageous novel of tender emotion and sparkling wit, of crossings taken and passages lost, of shattering compassion and of reckless optimism in the face of insurmountable barriers---in short, an encapsulation of that most American of experiences: the immigrant's life.

    ISBN/SKU: 
    0312429525
    0

    Smith, Hogan & Ormerod's Text, Cases & Materials on Criminal Law 12ed. (revised edition)

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    156.00 BBD

    Smith, Hogan, & Ormerod's Text, Cases, & Materials on Criminal Law is a thorough and accessible guide to criminal law, combining extracts from key cases and statutes, together with invaluable extracts from expert reports and articles. Ormerod and Laird expertly guide the reader through the various facets of the law while posing numerous questions for further investigation and reflection.

    The contents of the twelfth edition have been substantially revised and restructured to closely match the structure of contemporary courses. This new edition includes significantly more explanatory text and third-party critical commentary, ensuring that the book is suitable for use as a core textbook.

    This book provides the law student with everything they need to develop a thorough understanding of this fascinating subject.

    Online Resource Centre
    www.oxfordtextbooks.co.uk/orc/sho/
    This book is accompanied by a selection of online resources, including detailed annual updates, useful web links, and outline answer guidance to selected in-text questions.

    ISBN/SKU: 
    9780198788713
    Publication Date: 
    2017-09-20
    0
    Author: 

    Social Policy: An Introduction 3ed.

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    107.69 BBD
    119.65 BBD
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    Social Policy builds on the strengths of the highly respected first and second editions to offer a broad introduction to current developments in social policy and welfare. Comprehensive, readable and thought-provoking, this is the standard introductory book on social policy in the UK. It provides a framework for exploring key questions such as:

    • What are social policies?
    • How are social policies created and implemented?
    • Why do certain policies exist?
    ISBN/SKU: 
    0335218741
    0

    Social Psychology: Applied & Psychology is Social Pkg

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    19.63 BBD
    196.25 BBD
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    ISBN/SKU: 
    0130550752
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    Social Studies for Elementary and Middle Grades 3ed.

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    44.73 BBD
    178.90 BBD
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    Building on the success of previous editions, Social Studies for the Elementary and Middle Grades discusses flexible strategies for teaching today's diverse learner, the structure of the knowledge to be learned, how to help students reconstruct present ideas, and how to translate theory and recent research into lesson plans and units.

    Packed with activities, up-to-date technology, teaching strategies, and a constructivist approach, this text demonstrates how to use developmentally appropriate strategies to help students construct important social studies ideas and skills.

    ISBN/SKU: 
    0205518877
    0

    Social Studies for Social Justice (Teaching for Social Justice Series)

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    86.10 BBD

    Dedication to social justice teaching is important; yet putting one's ideals into practice in American schools is a challenging task. This book goes beyond theory and idealism to fully explore the value and impact of implementing social action and social justice activities in the elementary school classroom. Informed by the experiences of more than forty teachers across the country, this thoughtful resource:

  • Examines how elementary teachers, from inner cities to rural towns, use the social studies curriculum to teach about and for social justice.
  • Focuses on how teaching social studies for social justice relates to standardized testing, state curricula, and the local challenges teachers face.
  • Offers classroom activities, "Reflection Exercises," and "Teaching Ideas" to provide teachers with practical applications for the topics discussed.
  • Includes a list of children's literature books, curricular materials, and websites.
  • ISBN/SKU: 
    9780807747629
    Publication Date: 
    2007-04-13
    0
    Author: 
    Publisher: 

    Social Work with Disabled People 3ed.

    Price
    72.35 BBD

    Core reading for students and professionals in the field of social work and disability, this work explores social work's changing role in this area and examines the ways in which disabled people have increasingly been able to manage and develop their own services.

    ISBN/SKU: 
    9781403918383
    Publication Date: 
    2006-05-14
    0
    Author: 
    Publisher: 

    Sociology 10ed.

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    73.71 BBD
    81.90 BBD
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    SOCIOLOGY is truly a classic introductory text which introduces students to the methods and theories of sociology using Rodney Stark's hallmark "Over the Shoulder of a professional sociologist" approach, presenting sociology on a personal level. Stark describes what sociologists do and how they do it, focusing first on the questions they pose and how they search for and formulate their answers, and then moving on to study their answers and conclusions. In this way, he effectively explores themes, raising issues in a straightforward manner with historical accuracy and solid research. The text employs a unique feature titled "A Closer View," which illustrates seminal research studies to introduce students to the sociological imagination and the world around them.

    ISBN/SKU: 
    0495093440
    0

    Some Modern Methods of Organic Synthesis 3ed.

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    71.08 BBD

    The third edition of this well-known textbook discusses some modern methods used in organic synthesis, and aims to show the value and scope of these methods and how they are used in the synthesis of complex molecules. The general plan of the book follows that of the second edition, but the opportunity has been taken to bring the book up to date and to take account of advances in knowledge and of new reactions which have come into use since publication of the earlier editions. Particular emphasis is placed on highly stereoselective organic chemistry, including stereoselective alkylations, aldol reactions, oxidations, epoxidations and reductions. New methods for the stereoselective formation of carbon-carbon double bonds, and modern application reactions are also fully considered. The book will be of use to students of chemistry and biochemistry at graduate and senior undergraduate level. It will also interest practising scientists in industry and research establishments who wish to familiarise themselves with modern synthetic methods.

    ISBN/SKU: 
    0521311179
    0

    Song for Night

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    45.05 BBD

    "Not since Jerzy Kosinski's The Painted Bird or Agota Kristof's Notebook Trilogy has there been such a harrowing novel about what it's like to be a young person in a war. That Chris Abani is able to find humanity, mercy, and even, yes, forgiveness, amid such devastation is something of a miracle."--Rebecca Brown, author of The End of Youth

    "The moment you enter these pages, you step into a beautiful and terrifying dream. You are in the hands of a master, a literary shaman. Abani casts his spell so completely--so devastatingly--you emerge cleansed, redeemed, and utterly haunted."--Brad Kessler, author of Birds in Fall

    Part Inferno, part Paradise Lost, and part Sunjiata epic, Song for Night is the story of a West African boy soldier's lyrical, terrifying, yet beautiful journey through the nightmare landscape of a brutal war in search of his lost platoon. The reader is led by the voiceless protagonist who, as part of a land mine-clearing platoon, had his vocal chords cut, a move to keep these children from screaming when blown up, and thereby distracting the other minesweepers. The book is written in a ghostly voice, with each chapter headed by a line of the unique sign language these children invented. This book is unlike anything else ever written about an African war.

    Chris Abani is a Nigerian poet and novelist and the author of The Virgin of Flames, Becoming Abigail (a New York Times Editor's Choice), and GraceLand (a selection of the Today Show Book Club and winner of the 2005 PEN/Hemingway Prize and the Hurston/Wright Legacy Award). His other prizes include a PEN Freedom to Write Award, a Prince Claus Award, and a Lannan Literary Fellowship. He lives and teaches in California.

    ISBN/SKU: 
    9781933354316
    Publication Date: 
    2007-09-01
    0
    Author: 
    Publisher: 

    Sophocles

    Price
    22.60 BBD

    Sophocles' greatest plays reissued in the new Classical Greek Dramatists series. Introduced by series editor J Michael Walton



    Includes the surviving complete plays: Ajax which plots the downfall of Odysseus's greatest Trojan enemy - who slaughters a whole herd of cattle before killing himself; Women of Trachis in which the seemingly docile Deianira prepares a lethal homecoming for her womanising husband Heracles; in Electra the son and daughter of the ill-starred Agamemnon plan their revenge on their usurping stepfather and mother and finally Philoctetes in which Sophocles brilliantly explores the themes of pain, love and the betrayal of trust.



    ISBN/SKU: 
    0413628809
    0

    Sozaboy

    Price
    52.85 BBD

    This title is part of the Longman African Writers series

    ISBN/SKU: 
    9780582236998
    Publication Date: 
    1995-04-28
    0
    Author: 
    Publisher: