Pocketbooks

This pocketbook explains how you can apply non-verbal communications techniques to build rapport, motivate and persuade people, and improve your interpersonal skills.

Pam Jones explains how the performance management approach has changed and how it fits into an organisation. She provides tools, tips and techniques to take advantage of its benefits when allied to teams and teamworking practices.

This second edition begins by explaining the difference - and the tensions - between formative and summative assessment. It contains chapters on sharing learning intentions, tuning into learners' minds; feedback, marking, self- and peer assessment, and getting started in your own school/classroom.

March 2014 marks publication of the 2nd edition of the Training Evaluation Pocketbook which explains - succinctly, visually and with abundant informative examples - how to measure training results. In order to 'demystify' the process of evaluating training events, the pocketbook identifies nine possible outcomes to measure: reaction to training, satisfaction with the way training was organised, knowledge acquisition, skills improvement, attitude shift, behaviour change, organisational results, return on investment and psychological capital.

Written from the perspective of the appraisee, this text encourages readers to take charge of their own career development by preparing for, and properly using appraisals. It covers such topics as appraisal structure, how to prepare for them and types of questioning.