Refunds

A full refund will be granted for purchases of manufacturer defective items within the period of 30 days after the purchase date.

 

Exchanges

Items returned for exchange must be returned in saleable condition with the original packaging intact. These items must be returned within seven business days of purchase.

All peripheral items included in the package must be returned with the item. For example, a returned printer must be accompanied by the ink cartridges which accompanied it. 

Notes

  • Customers must present the appropriate proof of purchase for all refunds and exchanges.
  • Store credits will be issued for returned items in situations where customers do not wish to exchange for another item. 
  • After the exchange period of seven days a restocking fee of 20% of the item's list price may be applied.
  • For eBooks, due to their nature and unlike printed versions of a book, eBooks cannot be returned.
  • All Laptop PCs, Tablet PCs and Desktop PCs are under warranty for one year which commences on the date of purchase. After the period of 30 days after purchase, warranties are served by repair.
  • All other electronic devices are under warranty for 90 days.